Ticket Resolution Process

When AIOPs receives the alerts, based on the configured policies, it will correlate and ticket these alerts. Once the ticket is created, the ticket can be auto-remediated using AIOps Auto Resolutions, or resolved by a support engineer. Support engineers have multiple features to aid them in fast resolution.

AIOps provides AI based recommendations of similar tickets and resolutions from previous tickets. These might help identify the right resolution for the current ticket.
Execute pre-built SmartOps Automation Stories (workflows which have automated the SOP steps) to resolve the ticket.
Follow the manual steps for resolution from SOP or based on information gathered from similar ticket recommendations; update closure notes and change ticket status to ‘resolved’ from AIOps, without having to switch to ITSM.