Ticket Actions

Screen Navigation: AIOps > Project > Tickets

Persona:AIOps Admin / AIOps Engineer

AIOps enables the Admin/Engineer users to review and perform different actions on a ticket.

Following table explains the different actions that can be performed on tickets with different statuses.

Ticket Status	Actions
Open	Assign, Hold, Do Not Auto Close
Active	Assign, Hold, Resolve, Recommended Resolution, Do Not Auto Close
On Hold	Remove, Hold, Do Not Auto Close
Resolved	Reopen

Expand the drop down arrow corresponding to actions field for a ticket.

Assign

To Assign a Ticket, select Assign option from the drop down.

A ticket can be assigned to self, to group, or individual.

You can select the appropriate option and assign the ticket.

Hold

To Hold a Ticket, select Hold option from the drop down.

You can move the ticket to "On Hold" status temporarily and assign later on.

Remove Hold

Select Remove Hold to remove the On Hold status

Resolve

To Resolve a Ticket, select Resolve option from the drop down.

Recommended Resolution

To get Recommended Resolution, select Recommended Resolution option from the drop down.

Reopen

AIOps provides the option to re-open a resolved ACK/ticketed cluster. To reopen a ticket, select the Reopen option from the drop down corresponding to a resolved ticket.