Configuring Ticketing Threshold Policy

Persona:AIOps Admin

Ticketing threshold policy enables the user to define the conditions for acknowledgement alerts to be ticketed.

To define a new ticketing threshold policy,

Select Configuration tab in AIOps
Select Ticketing Threshold Policy on the left pane by expanding Ticketing.

Ticketing Threshold Policy screen will appear displaying all the configured policies.

To add a new policy, click on . Add Policy screen will appear as shown below.

User can define the Ticketing Threshold Policy Details as explained below:

Field Name	Description
Policy Name	This field allows you to enter the Policy Name. Policy name should be unique. If you enter a name which was used earlier, it will show an error message on saving.
Precedence	Precedence field allows you to set priority to the policies that you are adding.
Attribute	This field allows you to select the attribute that is to be mapped to the value field. You can select any of the available attributes from the dropdown. You can add multiple attributes against a single policy name by clicking the icon right to the value field.
Operator	This field allows you to select the 0perator for mapping the selected attribute with value.
Value	This field allows you to either enter or select the value based on the attribute selected.

Click on Save Policy Details button, a confirmation message will appear. Select, Save and Exit, the created policy will get saved and listed in the Policy listing Screen. You can edit the policy from that screen later.

Select Save and Continue, Set Rules option will get enabled. You can set specific rules from this screen to further refine the corresponding policy.

User can define rules as explained below:

Field Name	Description
Rule Name	This field allows you to enter the Rule Name. Duplication of Rule Name within a policy will show an error message.
Precedence	Precedence field allows you to set priority to the created rules. Precedence will be given automatically to the rules on the chronological order of their creation.
Cluster Size	This field allows you to set the threshold for cluster size, the number of alerts allowed in a cluster.
Time Interval in Minutes	This field allows you to set the time interval threshold in minutes.
Rule Status	This option allows the user to enable or disable the created rule.
Attribute	Attribute that is to be mapped against the created policy. You can select the attribute from the available list. Multiple attributes can be mapped against a single policy by clicking the icon right to the Value field.
Operator	This field allows you to select the operator for mapping the selected attribute with value.
Value	This field allows you to either enter or select the value based on the attribute selected.

User can edit/delete any created rule by selecting the corresponding edit/delete option. User can activate or disable the rule with the Rule Status toggle button. Click on Save Rules button, the policy will get reflected on the Policy listing screen. Once all the rule settings are done, user can activate the policy by selecting the Status option from the Policy listing screen.

To activate a policy, at least one rule must be activated. Otherwise an error message will be displayed.