Flavors for AIOps

AIOps is delivered in four flavors:

AIOps View: This product flavor offers a single-pane-of-glass view to customers with large IT infrastructure and multiple monitoring tools

AIOps View features:

Integrations with monitoring tools
Alert Correlation
L0 automation - Auto-create/Auto-close for tickets, Templates to customize ticket updates
Bidirectional integration with ITSM tool
Virtual Engineer to augment NOC team

AIOps Desk: This product flavor offers an IT Service Desk automation solution.

AIOps Desk features:

Bidirectional integration with ITSM tool
SmartOps Automation Stories for service request ticket resolution
Auto Resolution using ticket intent identification and SmartOps Automation Stories
Similar tickets and Recommend Resolutions based on past tickets

AIOps Resolve: This product flavor offers an IT Service Desk automation solution

AIOps Resolve features:

Integrations with monitoring tools
Alert Correlation
L0 automation - Auto-create/Auto-close for tickets, Templates to customize ticket updates
Bidirectional integration with ITSM tool
Virtual Engineer to augment NOC team
Auto Resolution of tickets using ticket intent identification and SmartOps Automation Stories
Similar tickets and Recommend Resolutions based on past tickets
Use SmartOps Automation Stories for ticket resolution

AIOps Hub: Hub flavor ties together multiple AIOps projects for a customer. The AIOps Edge project which is an on-prem installation of AIOps, should be connected and communicating with an AIOps Hub, to sync tickets from Edge to Hub. This flavor will be available only in PAAS.